IT Help Desk Support – Level II – Memphis

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• 5+ years as IT Support Specialist or Systems Administrator – direct end-user support is required
• Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution 
• Excellent written and verbal communication with team members and customers 
• A willingness and commitment to learn new things and grow new skill sets 
• Ability to work on multiple priorities and/or projects simultaneously
• Ability to work with little supervision
• Organized, detail oriented and self-motivated. 
• Take ownership and be accountable for solving support tickets
• Ability to fulfill night and weekend shifts as part of our on-call rotation 
• Ability to work with Level1 on escalated tickets and provide training/feedback for improvement.
• Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications
• Advanced knowledge in managing Microsoft Server Operating Systems and Networks
• Intermediate knowledge managing firewalls, layer 2/3 switches, access points and other networking devices
• Administration and configuration of Microsoft Office 365 email, applications, and Azure AD
• Advanced knowledge of Azure AD, SharePoint, MDM, MFA 
• Advanced knowledge or Microsoft Active Directory and Group Policy
• Experience working with computer peripherals, such as printers and scanners
• Strong understanding of hardware, software, and network troubleshooting
• Ability to perform onsite installations of IT equipment.
• Experience with VPN technologies; configuring, supporting, and troubleshooting
• Strong understanding of DHCP and DNS configuration and management
• Advanced trouble shooting skills to identify and solve difficult escalated issues.
• Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged)

• Previous MSP (Managed Service Provider) experience
• Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya
• Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365 
• Continued education: Associate or Bachelor degree in MIS or Computer Science

• Position is Full-Time, salaried and includes these great benefits:
• Health, Dental and Vision Insurance
• 401K retirement plan
• Life Insurance
• Paid Time Off (PTO)
• 9 paid holidays
• Professional development assistance, training, and certifications

Employment Type: Full time Location: Memphis, TN  

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Tagged as: IT Help Desk Support - Level II