Cargo and Freight Agent – Lancaster
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We are seeking a Cargo and Freight Agent in Lancaster, California to join our team. A Cargo and Freight Agent is responsible for facilitating the movement of goods and shipments for transportation. They coordinate with carriers, shippers, and warehouses to ensure that cargo and freight are shipped efficiently and in compliance with all regulations. This role requires excellent organizational and communication skills, as well as a strong attention to detail.
Key Responsibilities:
- Shipment Coordination:
- Schedule and coordinate the delivery and pickup of cargo and freight with carriers and customers.
- Track shipments from origin to destination, ensuring timely delivery and addressing any issues that arise.
- Prepare shipping documents, such as bills of lading, cargo manifests, and shipping invoices.
- Customer Service:
- Communicate with customers to provide shipping updates and answer inquiries regarding cargo status.
- Assist customers in selecting appropriate shipping methods based on their needs, budget, and time frame.
- Address customer concerns and provide solutions for delayed or damaged shipments.
- Documentation and Compliance:
- Ensure all shipments comply with legal requirements, including customs regulations and hazardous material handling.
- Maintain accurate records of all shipping transactions and documents for future reference.
- Complete necessary paperwork for international shipments, including customs declarations and import/export permits.
- Carrier Coordination:
- Collaborate with freight carriers, trucking companies, and air/sea cargo operators to negotiate rates and determine shipment schedules.
- Verify that carriers meet company and regulatory standards for safety and efficiency.
- Resolve any issues related to carrier delays, damaged goods, or logistical concerns.
- Inventory Management:
- Monitor inventory levels and ensure that warehouse stock is properly documented and accounted for.
- Assist with the loading and unloading of cargo, ensuring that all items are handled safely and according to company protocols.
- Report any discrepancies or damaged goods to the appropriate personnel.
- Technology and Systems Management:
- Use cargo tracking systems and logistics software to monitor shipments and update customers on progress.
- Enter shipment information into company databases, ensuring that all data is accurate and up to date.
- Generate reports on cargo movement, customer interactions, and shipping performance.
- Problem Solving:
- Identify and troubleshoot issues related to shipping, such as delays, route changes, and carrier availability.
- Work with customers and logistics partners to find solutions for urgent or unforeseen problems, ensuring minimal disruption to the shipping process.
Required Skills and Qualifications:
- High school diploma or equivalent (associate degree or higher in logistics or transportation preferred).
- Previous experience in logistics, freight handling, or a similar role.
- Strong organizational and multitasking skills.
- Proficiency in shipping software and logistics systems.
- Ability to work under pressure and meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Knowledge of international shipping regulations and customs procedures (preferred).
- Forklift certification or experience with cargo handling equipment (a plus).
Physical Requirements:
- Ability to lift heavy cargo (up to [insert weight], e.g., 50 lbs.).
- Standing, walking, and moving cargo for extended periods.
- Manual dexterity and ability to operate cargo handling tools and machinery.
Working Conditions:
- May involve working in warehouse environments, outdoors, or near loading docks.
- Flexible hours, including evenings, weekends, or holidays, depending on shipping schedules.
- Potential for travel to coordinate with off-site warehouses or carriers.
Application Instruction:
This is an exciting opportunity for any Cargo and Freight Agent in Lancaster, California. Our client is a leader in their industry and is constantly looking to expand and fuel growth with high caliber candidates. Here at Go Job Search, we work hard with our client and you, our candidate to ensure there is total recruitment synergy throughout the process. We want you to be as prepared as possible to give you the best chance of landing this exciting opportunity.
We will consider candidates from outside of Lancaster, California, if you are looking to relocate. Our consultants will guide you through every step of the process ensuring we get your application information in front of our client as soon as possible.
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