Call Center Representative (Onsite)

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Everest Recruiting are currently seeking candidates for their open Call Center Representative (Onsite) position in Orlando, FL through Go Job Search. Are you an experienced candidate looking to take up a Call Center Representative (Onsite) role such as with an industry leading company like Everest Recruiting?

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• Answer the telephone in a courteous and professional manner responding to calls, emails, etc. using customer-oriented etiquette.
• Identify customer's needs, clarify information, research every issue and provide solutions.
• Handle and resolve customer questions and issues. Escalate to next level if needed.
• Maintain and record proper and accurate documentation of all activities.
• Maintain monthly performance expectations such as: Average Calls Answered, Average
• Talk Time, Customer Satisfaction scores; and any other phone metric requirements.
• Adhere to company and department policies and procedures.
• Minimize call avoidance, disconnects, not ready and away from desk statuses.
• Maintain customer confidentiality at all times in accordance with regulations.
• Treat customers and staff with courtesy, sensitivity and respect.
• Arrive to work on time, including from breaks, and be ready to work your schedule.
• Adhere to the dress code and maintain a professional and hygienic appearance.
• Attend required meetings and participate on committees as requested.
• Perform other duties as assigned.

• Ability to maintain an atmosphere conducive to customer friendly relations by providing memorable, courteous, friendly and prompt customer service.
• Bilingual (English/Spanish/Creole) communications skills helpful.
• Ability to show courtesy and respect to all customers.
• Ability to be a team player.
• Ability to multitask in a fast-paced environment.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
• Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.
• Ability to type 35 words per minute (WPM) and have some knowledge of Microsoft applications.

• Must pass Level II background check.
• Ability to work flexible hours as needed.
• Attend four to six weeks of training.

• High school diploma or equivalent required. 
• Some business classes, vocational/technical training preferred.

Ref: LH8375276218

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Apply now and a member of the team at Everest Recruiting will get in touch with you to discuss your career options further.

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Tagged as: Call Center Representative (Onsite)